Using Remote Support software, you can have me help you quickly and easily so long as you have a functioning internet connection!
Please call on 021 428 436 (New Zealand) first, so that I can be waiting for your connection.
Windows version :
Linux version : (Right-click, Save Link As, save it to your desktop.)
For Linux you will need to get x11vnc first (sudo apt-get install x11vnc), and then when you have the helper, make it executable (right-click, properties, permissions).